Shipping policy

Orders are normally dispatched within 48 hours, and takes between 7-15 business days to be delivered. Please allow an additional week as we often have very busy periods. Please contact us at info@erners.com for more details. Because of the inventory issues in the domestic warehouse, we are currently dispatching our products from an overseas warehouse until we resolve the issue.

Orders are normally dispatched within 48 hours, and takes between 7-15 business days to be delivered. Please allow an additional week as we often have very busy periods. During rush days, please estimate extra 3-4 business days more than usual.

5 working days after your parcel is shipped, you will receive an email with the courier’s details and your consignment number, this can be used to track your order.

Please contact us at info@erners.com before your item has been dispatched.

Please contact us at info@erners.com to ask for an accurate reply as the shipping cost differs based on location.

For further assistance please email our customer service department at info@erners.com